I went back to Shaw and have been with them for 10+ years.

I think there must still be a problem with your Telus line somewhere. Telus 150 is 150 down and up.

Most recent switch to shaw has been a pain. If Shaw is stable in your neighbourhood then VMedia will be as well. In the past 10 years I have never been refused an onsite visit by the call centre.

If they can fix the packet loss, then I will stay TELUS, but the reliability of TELUS at this point in time, is pretty bad for my house/area. Run that for an hour and see how many dropped packets you get.

Shaw hasn't been perfect for me the entire time either. It was also when Shaw was 5 mbps down and telus was 1.5. Now all service and repair was included in your monthly bill and you would never see an unexpected charge.

Telus has higher upload speeds usually, Telus is more consistent speeds, both will try to rip you off after the promo period, 90% of your decision should be on price, if you know how to chat with retention I found Telus much easier to negotiate with, if you're not the type save yourself the hassle and just go with an third party like teksavvy or cancom. For Telus I don't think that is the case.

I've found that Telus has really upped their game with respect to customer service lately.

But the first time you fo it Shaw doesn't do anything. I'm also in Edmonton and I too get pretty good results. They guy who called me said that they actually had to change some back-end things, which is impressive to me because all that SHAW ever does is tell you to reboot your modem!. When I called in to complain about the charge and no warning for the charge they said too bad. They gave me $20 per month off my bill for 2 years as compensation. I've got their PureFibre service with 150 Mbps up and down and whenever I'm downloading...uhhh...Linux ISOs....I always get those speeds (usually a bit higher). I am moving back to Calgary next month from Priddis, and will be getting high speed internet for the first time in 6 years (yay) The area I am in can get Telus 50 and shaw 50, but who is better to go with?

you pay more for telus and my fibre experience is horrible my shaw internet was way better speed wise. They’re both pretty hit and miss with some stuff, but I have the Telus 150/150 plan and it works fine 90% of the time.

Depends on your neighborhood more than anything. I have had shaw high speed since odd two or so and it is up more times than down, and every once and a while I call shaw and get them to lower the price for a while.

So to conclude I was once treated poorly by Shaw, switched, Telus was worse so I switched back. Speed vs. Bandwidth. But that seems to be the only way to go right now. Here are the results. The only exception is the slower speeds, but I guess that is within their range posted for turbo. TELUS connections, be they DSL or fiber, don't usually experience this anywhere.

Since then I have seen Shaw shift how it deals with customers and it was always for the better. Shaw had consistent speeds for a while for the past few years, but now my internet is so slow.

They offer the shaw 150 for $70, 75 for $55, 25 for $38 and 5 for $24. For myself, Telus has far exceeded the advertised speeds, while Shaw is a complete flop at 50% of advertised speeds. There’s a lot more to the Internet than just speed! Interesting, yeah the whole contract thing is a little odd to me. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Running the same test in Edmonton, I get much better results.

Bell was second with 68.59 (up 17.5%) followed by Fido at 59.35 (30.3%), Rogers at 54.01 (31.8%), Vidéotron at 40.88 (8.8%) and Freedom Mobile at 29.05 (25.1%).

do a line quality test and show is the results please. Well, so far I am pretty impressed with TELUS. https://www.teksavvy.com/en/residential/internet/cable. Most areas of Calgary do not have this yet.

Telus all the way, much more stable in my experience. 01-29-2017, 04:39 PM #2: Finger Cookin. Such BS. The day after I cancelled my Shaw I got a call from them wondering why I left. But 2 months after I get a $150 bill for fixing inside wiring. That is less than 1/10th the upload speed on Shaw.

Shaw gives discounts. However since I had used more than 5 GB that month Shaw wouldn't do anything. That said, I've got not complaints with Shaw these days - and that's worth something right there. Edit: Cool, down votes for stating facts.

The worst was once when it took a few weeks for them to complete some upgrades for me to get my full upload speed.

That and its rock solid with no slowdowns.

The installer was here on time and done within an hour, and I was on hold for five minutes in total on the phone. I had Telus, then switched to Shaw because Telus couldn't offer the speeds I needed for work.

It depends. Since it would require a build out there was nothing to do to fix it.

If you really want to save money first call Shaw and ask for a discount because you are thinking of leaving to teksavvy or Telus. It was also when Shaw was 5 mbps down and telus was 1.5. Looking at top providers, TELUS was the fastest mobile operator in Canada in Q2-Q3 2019 with a Speed Score™ of 69.61, a 16.8% improvement over the same period the year before.

That sucked.

Shaw did give me a deal recently for even faster internet, free basic cable for a year all for the same price I … If I were going to switch away from Shaw, I would not be going to Telus.

For people who've made the switch from Shaw to Telus internet, what's your experience been like? my old neighborhood was like 85% shaw, so telus was the way to go, never really dropped bandwidth. If we think about Internet plans only based on speed, we’re missing half the picture – bandwidth! Press question mark to learn the rest of the keyboard shortcuts. Telus is usually consistent with their speeds.

I've been happy with Shaw where I am for more than a decade, there were a few times I wasn't getting my proper speed but they were always addressed. Tech came out to fix it. Telus: Lower speeds but much more reliable.

Speed tests were giving me 0.5 mbps. Pricing has stayed consistent with no surprises.

Although that is with the 6Mb plan. Telus - hands down. Said I couldn't have slow internet if I had downloaded that much.

If you are still not happy switch to teksavvy. And then post the Db loss, up/down, latency etc; ps, the anecdotal replies without citing specific location are fruitless. I always randomly lose internet connection with shaw (sometimes for hours and sometimes for minutes), with Telus I never lose internet connection. The upload speed is better on Telus, but only if you have fiber connectivity in your area.

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I went back to Shaw and have been with them for 10+ years.

I think there must still be a problem with your Telus line somewhere. Telus 150 is 150 down and up.

Most recent switch to shaw has been a pain. If Shaw is stable in your neighbourhood then VMedia will be as well. In the past 10 years I have never been refused an onsite visit by the call centre.

If they can fix the packet loss, then I will stay TELUS, but the reliability of TELUS at this point in time, is pretty bad for my house/area. Run that for an hour and see how many dropped packets you get.

Shaw hasn't been perfect for me the entire time either. It was also when Shaw was 5 mbps down and telus was 1.5. Now all service and repair was included in your monthly bill and you would never see an unexpected charge.

Telus has higher upload speeds usually, Telus is more consistent speeds, both will try to rip you off after the promo period, 90% of your decision should be on price, if you know how to chat with retention I found Telus much easier to negotiate with, if you're not the type save yourself the hassle and just go with an third party like teksavvy or cancom. For Telus I don't think that is the case.

I've found that Telus has really upped their game with respect to customer service lately.

But the first time you fo it Shaw doesn't do anything. I'm also in Edmonton and I too get pretty good results. They guy who called me said that they actually had to change some back-end things, which is impressive to me because all that SHAW ever does is tell you to reboot your modem!. When I called in to complain about the charge and no warning for the charge they said too bad. They gave me $20 per month off my bill for 2 years as compensation. I've got their PureFibre service with 150 Mbps up and down and whenever I'm downloading...uhhh...Linux ISOs....I always get those speeds (usually a bit higher). I am moving back to Calgary next month from Priddis, and will be getting high speed internet for the first time in 6 years (yay) The area I am in can get Telus 50 and shaw 50, but who is better to go with?

you pay more for telus and my fibre experience is horrible my shaw internet was way better speed wise. They’re both pretty hit and miss with some stuff, but I have the Telus 150/150 plan and it works fine 90% of the time.

Depends on your neighborhood more than anything. I have had shaw high speed since odd two or so and it is up more times than down, and every once and a while I call shaw and get them to lower the price for a while.

So to conclude I was once treated poorly by Shaw, switched, Telus was worse so I switched back. Speed vs. Bandwidth. But that seems to be the only way to go right now. Here are the results. The only exception is the slower speeds, but I guess that is within their range posted for turbo. TELUS connections, be they DSL or fiber, don't usually experience this anywhere.

Since then I have seen Shaw shift how it deals with customers and it was always for the better. Shaw had consistent speeds for a while for the past few years, but now my internet is so slow.

They offer the shaw 150 for $70, 75 for $55, 25 for $38 and 5 for $24. For myself, Telus has far exceeded the advertised speeds, while Shaw is a complete flop at 50% of advertised speeds. There’s a lot more to the Internet than just speed! Interesting, yeah the whole contract thing is a little odd to me. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Running the same test in Edmonton, I get much better results.

Bell was second with 68.59 (up 17.5%) followed by Fido at 59.35 (30.3%), Rogers at 54.01 (31.8%), Vidéotron at 40.88 (8.8%) and Freedom Mobile at 29.05 (25.1%).

do a line quality test and show is the results please. Well, so far I am pretty impressed with TELUS. https://www.teksavvy.com/en/residential/internet/cable. Most areas of Calgary do not have this yet.

Telus all the way, much more stable in my experience. 01-29-2017, 04:39 PM #2: Finger Cookin. Such BS. The day after I cancelled my Shaw I got a call from them wondering why I left. But 2 months after I get a $150 bill for fixing inside wiring. That is less than 1/10th the upload speed on Shaw.

Shaw gives discounts. However since I had used more than 5 GB that month Shaw wouldn't do anything. That said, I've got not complaints with Shaw these days - and that's worth something right there. Edit: Cool, down votes for stating facts.

The worst was once when it took a few weeks for them to complete some upgrades for me to get my full upload speed.

That and its rock solid with no slowdowns.

The installer was here on time and done within an hour, and I was on hold for five minutes in total on the phone. I had Telus, then switched to Shaw because Telus couldn't offer the speeds I needed for work.

It depends. Since it would require a build out there was nothing to do to fix it.

If you really want to save money first call Shaw and ask for a discount because you are thinking of leaving to teksavvy or Telus. It was also when Shaw was 5 mbps down and telus was 1.5. Looking at top providers, TELUS was the fastest mobile operator in Canada in Q2-Q3 2019 with a Speed Score™ of 69.61, a 16.8% improvement over the same period the year before.

That sucked.

Shaw did give me a deal recently for even faster internet, free basic cable for a year all for the same price I … If I were going to switch away from Shaw, I would not be going to Telus.

For people who've made the switch from Shaw to Telus internet, what's your experience been like? my old neighborhood was like 85% shaw, so telus was the way to go, never really dropped bandwidth. If we think about Internet plans only based on speed, we’re missing half the picture – bandwidth! Press question mark to learn the rest of the keyboard shortcuts. Telus is usually consistent with their speeds.

I've been happy with Shaw where I am for more than a decade, there were a few times I wasn't getting my proper speed but they were always addressed. Tech came out to fix it. Telus: Lower speeds but much more reliable.

Speed tests were giving me 0.5 mbps. Pricing has stayed consistent with no surprises.

Although that is with the 6Mb plan. Telus - hands down. Said I couldn't have slow internet if I had downloaded that much.

If you are still not happy switch to teksavvy. And then post the Db loss, up/down, latency etc; ps, the anecdotal replies without citing specific location are fruitless. I always randomly lose internet connection with shaw (sometimes for hours and sometimes for minutes), with Telus I never lose internet connection. The upload speed is better on Telus, but only if you have fiber connectivity in your area.

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